A quick review: The first four critical mistakes we discussed last month are: 1 - Not enough value. 2 - Complicated user interface. 3 - Poor user experience. 4 - Bad customer service. Now on to the next 3 which are related to your content…
5 - Not enough content
This relates to number 1 in the last article but deserves to be identified as a critical mistake on its own.
There are lots of ways to not offer enough value that do not have to do with content, but it’s impossible to give enough value if your content is thin, especially if the member is paying for the privilege of accessing your site.
Written by Dom Cassone
on Wednesday, 25 November 2015.
Posted in Business Strategy
4 mistakes relating to customer experience
Ok, if you have been following along with this article series, you now know ( a ) why you need a membership site, ( b ) several different ways to set them up, and ( c ) some real-world case studies on how other people are using their membership site.
Hopefully, you have taken my suggestions and have created (or are creating) a membership site for your ‘herd’ of followers. If you have, I’d love to hear about your experiences.
In this fourth article in our membership series, we’ll dig deeper and begin discussing common critical mistakes to avoid.
Written by Dom Cassone
on Thursday, 12 November 2015.
Posted in Business Strategy
You can find just about anything and everything on the internet. Take personality tests—have you ever wondered which Harry Potter villain you're most like? Or whether you have the personality of a particular type of IKEA furniture? While these tests are entertaining, they’re not likely to help you reach a deeper understanding of yourself.
Are there personality tests available that have any value, especially when it comes to growing your business?
How the World Sees You: Discover Your Highest Value Through the Science of Fascination by Sally Hogshead, points out that understanding your personality provides you with key information to work with when presenting yourself to others. If you've ever tried to create a 30-second elevator pitch or write your resume, you probably know how difficult it can be to deliver the exact message you want to convey. Hogshead's book provides you with a step-by-step method to discover what your personal tagline should be, and how to use it to create better relationships and grow your business.
on Tuesday, 27 October 2015.
Posted in Business Strategy
Cyber Monday could be one of the most important days of the year for your business financially. Last year, there were over 2 billion (yes, that’s BILLION) dollars of online sales generated on the Monday following Thanksgiving.
If you want a piece of that action, you’ll need a strategy in place well before hand.
When it comes to Cyber Monday, there are several big draws for consumers: the convenience of shopping many different stores without leaving home or the office; the ability to easily comparison shop and check out reviews; and the extra value or deals that aren't available year-round.
on Tuesday, 13 October 2015.
Posted in Business Strategy
There are the obvious reasons - to collect money and to create a community. Ah, but it goes much deeper than that.
I provide web and email marketing for my international clients and for many years have recommended that they offer a membership component in their website for exposure, value, and insurance. But before we get deeper into why…let’s be sure that we are all speaking the same language. Then I’ll give you 10 reasons why to add membership to your site.
Written by Dom Cassone
on Friday, 02 October 2015.
Posted in Business Strategy
It's not easy being the boss.
Owners of small businesses, particularly those who have employees working under them, have many things to contend with: legal issues, business licenses, insurances, safety regulations, payroll, taxes, inventory, banks, vendors, hiring employees and marketing. The list goes on and on. There may be times when a business owner worries whether there will be enough income this week to pay employees, let alone the rest of the bills. So it might come as a surprise to hear an employee complain that the boss or company “doesn't care about me.”
on Tuesday, 22 September 2015.
Posted in Business Strategy
There are people in this country who work hard every day
Not for fame or fortune do they strive
But the fruits of their labor are worth more than their pay
And it's time a few of them were recognized
Hello, America. Let me thank you for your time
- Alabama
Do you remember learning about Labor Day in school? An American holiday since the 1880s, it celebrates what workers can accomplish together when they organize. Unions and the labor movement fought for things like Social Security, the 8-hour workday, unemployment insurance, and against child labor. While unions are on the decline nowadays, the American Worker is still out there, more often in the form of a self-employed individual, exhibiting that same spirit of risk-taking, ambition, and hard work that put Labor Day on the calendar.
on Tuesday, 01 September 2015.
Posted in Business Strategy, Life & Lifestyle
If you've established a Twitter account for your business, one of your main goals is to accumulate followers. But who should YOU follow?
While it seems like the polite thing to do is to follow anyone who follows you, oftentimes this isn't a very effective strategy. Neither is following people in the hopes of having them return the favor. You're setting yourself up for a Twitter feed that is cluttered with information that isn't helpful to you or to your business.
A great place to start following may be your competitors. Rather than looking at them as opponents, realize that people in your industry share many of the same issues you do, and can be a valuable resource. Even new businesses in your field can be good to follow—if they are unable to serve a customer for some reason, you could be in a position to get a referral.
on Tuesday, 18 August 2015.
Posted in Business Strategy